What are Managed Services?
A managed service provider provides the client’s services while the client remains in control of those services. In exchange, the provider offers a level of service that meets the demands of the client, reports on the status of the service, and guarantees to improve the service for the length of the contract.

What do we offer?
The Managed Services from EAM Solutions free the client from having to master all the technical details involved in the management of IT projects. This allows you to improve the performance of your business by allowing you to focus on your main activity.

Main characteristics of our Managed Services:

• The main benefits of our Managed Services include higher availability of infrastructures, better risk management, cost reduction and predictability, and improvement of the organization’s response capacity.
  
  
• Our Managed Services can be implemented in any company, regardless of its activity or size.
  
  
• There is no transfer of assets or people that belong to the client. EAM Sistemas Informáticos is responsible for the management of the infrastructure inside the client’s offices.
  
  
• Our managed IT services facilitate the daily management and operation of systems, administration services, file management, assets, etc. by providing the service desk and monitoring, analysis and reporting tools.
  
  
• Our Managed Services are based in specific SLA agreements.
  
  
• The management of servers and the management of storage are the areas better suited for the implementation of our Managed Services.
  
  
• Managed services have shorter contracts (1-3 years) than the classic outsourcing contracts (6-10 years). To guarantee long-term cooperation, EAM will focus on quality, innovation, and improvement.
  
  
• Our Managed Services allow your company to keep its own business plans and benefit from the reduction of costs that your outsourcing providers can offer you.
  
  
• With our Managed Services, billing will be based on services and quality instead of a fixed price based on personnel cost.
  
  
• Depending on the type of service and the amount of responsibility, our Managed Services can cover the management of complete IT services (throughout the life-cycle of IT infrastructure, from acquisition and integration, to operation, maintenance and decommission of equipment).